Now it is time to consider one of the most important questions that every entrepreneur must answer. What problem does your product or service solve?
Are you saving your customers time or money? Are you providing a convenience or making life easier for someone? Does your product provide the user with something that they never had before? As a general rule, the bigger the problem is that your product solves, the more successful your company will be. Developing another flavor of jellybean, for example, doesn’t necessarily result in millions of dollars.
There are three very important reasons why doing something better is never enough. First of all, it requires a considerable amount of time, money, and effort into creating a new company and developing and providing a new product. Your product or service must generate enough profit to pay for this new investment. If a product or service similar to yours is already available, it will be very difficult for two products to succeed in the same space. For that reason alone, your product or service must be much better than your competition.
The second reason why doing something better is never enough has to do with switching costs for the user. In 99% of the cases, your potential customers are already using something to solve the problem you propose to solve. Even an invention as significant as a television had to compete with radio for the entertainment focus of families across America. Most families already had radios. Many of them had favorite radio programs and knew what time their programs were on. They had developed strong habits that would routinely draw them to their radios at a given time on a given night and they would anxiously await to hear the latest events of their radio characters. Switching to a television set held several significant barriers that the consumers must break, including the following:
· The real (and in this case, expensive) cost of buying a new television set
· Slowly breaking the habit of listening to the radio program
· Developing a new habit of having to watch the program instead of just listening to it (many people listened to the radio while they worked in the house, did the dishes, or performed sewing or other chores.
· Radio listeners would have to say goodbye to many of their favorite characters and may be quite reluctant to give up programs that they had grown accustomed to listening to on a regular basis
· Radio listeners would also have to pay a considerable price to spend the time to develop relationships with new characters on new programs. It may happen that many of the characters they liked so much don’t look so great on television.
· Finally, new customers will have to deal with change in general. Many people do not like change and will put up some kind of resistance no matter what benefits may be in store for them.
For all these reasons, consumers do not like to try new things or buy unfamiliar products, especially if the solution they are used to is doing a reasonably good job. Change for any consumer requires some amount of effort, even if it is simply breaking a habit of looking for the same packaging on the same shelf in the same aisle.
In order to make new products as successful as possible, entrepreneurs must focus on the strengths and benefits that only their product can provide. An introduction of a new digital camera may not entice owners of current digital cameras to buy the new model just because it has improved from 3.5 megapixels to 4.0 megapixels. Such a small incremental increase is also unlikely to convince owners of conventional film cameras to switch to the new product either. However, a larger multiple (say from 3.5 to 10 megapixels) will definitely gain attention. Likewise, new features such as wireless transfers, dramatically reduced pricing, or interoperability with lenses from film cameras may be enough to entice potential customers to make the switch.
Copyright 2007, Brian Acord